Skip to main content
WordPress Technical Support — UK

Your WordPress Website Fixed. Or You Pay Nothing.

Expert diagnosis and repair across the UK. 40 years of technical experience. No fix, no charge — ever.

Get a Free Quote See Our Services

Most enquiries responded to within 2 hours

Established 1985 Registered UK Company No. 02113375
Emergency Support

Your site just broke.
Every minute costs you money.

If any of these sound familiar, call Jonathan now. Most faults fixed same day — you pay nothing if we can't.

  • White Screen of Death
  • Website Completely Down
  • Hacked / Malware Detected
  • Plugin or Theme Broke the Site
  • Locked Out of wp-admin
  • 500 Error / Database Error

Call Jonathan directly — no hold music, no ticket system

Call 07976 946 060

Most enquiries responded to within 2 hours

40 Years Technical Experience
23 Years WordPress Expertise
£0 Upfront — No Fix No Fee
UK Based & Operated
About Us

Built on a simple promise

If we can't fix your WordPress website, you don't pay. That's not a marketing line — it's how we have operated since day one.

Jonathan Camp founded Micro Update Ltd with enterprise-level expertise and a straightforward ethos: honest diagnosis, transparent pricing, and work that actually solves the problem. We serve businesses of every size across the UK.

Jonathan Camp Founder, Micro Update Ltd
No Fix No Fee — guaranteed
Free, friendly advice before you commit
Clear written summary after every fix
7-day follow-up support at no extra charge
Get Free Advice
What We Fix

WordPress Support Services

Every service comes with our No Fix No Fee guarantee. You only pay when your site is working.

Emergency WordPress Repair

Site down? We diagnose and fix critical WordPress failures fast, minimising downtime and revenue loss. Available next business day with same-day response on monthly plans.

Get Emergency Help

Security & Malware Removal

Hacked site? We identify, remove, and harden your WordPress installation against future threats.

Secure My Site

Performance Optimisation

Slow loading speeds killing conversions? We optimise your WordPress site to pass Google Core Web Vitals.

Speed Up My Site

Plugin & Theme Troubleshooting

Conflicts, white screens, and broken layouts fixed by experts who know WordPress inside out.

Fix My Plugins

Updates & Maintenance

Keep WordPress, plugins, and themes updated safely with full backup and rollback capability.

Maintain My Site

Migration & Hosting

Moving hosts or rebuilding your site? We handle the entire migration with zero data loss.

Migrate My Site
Discuss Your Problem
Pricing

Transparent WordPress Support Pricing

No hidden fees. No surprise invoices. Choose the plan that fits your situation — or ask us and we will recommend one.

Ad Hoc Fix

£45 / hour

You know the problem — no diagnostic fee

  • Next business day response
  • No contract required
  • No diagnostic charge — pay for the fix only
  • Cap hours upfront to control spend
  • Best for known issues & quick jobs
Get Started
Most Popular

Monthly Support

£199 / month

5 hrs included · same-day response

  • Same day response
  • Rolling monthly — cancel anytime
  • 5 hours included per month
  • Hour rollover (1 month)
  • Free diagnosis
  • Best for ongoing WordPress sites
Get Started

No Fix No Fee

£75 flat

Not sure what's wrong — we diagnose free first

  • Next business day response
  • No contract required
  • Free full diagnosis first
  • £75 flat if fixed — £0 if we can't
  • Best for mystery faults & hard-to-diagnose issues
Get Started
Client Feedback

What Our Clients Say

5.0
10 reviews on Google

"Working with technology is part of my job but there are times when even I hit a brick wall. Fortunately, I know a guy who can! Jonathan is a tremendously experienced professional who codes like a champ and I have yet to bring him a problem that he can't solve. Communication is top notch and I simply cannot fault the quality of his work. Chalk me up as another customer for life!"

James Pettecrew Verified Google review

"Nothing but good things to say. Spent several hours with Jonathan online who took us through a variety of technical issues. It is clear he knows his craft, and is always willing to go the extra step. He helps beyond the tech by guiding in real life web dev strategy so that clients can become more self sufficient. We have about 3 ongoing projects, and will engage him frequently in the future. Highly recommended with no hesitations."

Andre Dercole Verified Google review

"Jonathan and his team at Micro Update are incredibly skilled! When working with Jonathan, he was prompt, kind, and professional. He was able to help me with some major update changes very quickly and clearly knows his stuff!"

Lauren Parker Verified Google review

"I have never met such a kind person as Mr Jonathan. His experience speaks the most. He helped me find the issue with my website so easily and professionally. I would like to work with his team again — especially Mr Jonathan. Thank you so much."

Manish Verified Google review

"Jonathan was able to make a speedy repair to some broken code. I highly recommend working with him and Micro Update, Ltd. Thank you!"

Meredith Simpson GreenixMedia Verified Google review

"Always helpful and courteous, does not hesitate to lend a hand, high quality web programmer and very good responsiveness! I highly recommend!"

Tom Benettdesign Verified Google review

"Micro Update are the most knowledgeable, helpful guys ever, very highly recommended!"

M P Verified Google review

"Very thorough and gives you his time."

Ceri Rees Verified Google review
Kobe-Lee Evans Verified Google review
Caroline NLP School Verified Google review
Read all our Google reviews
FAQs

Frequently Asked Questions

Find quick answers to the most common WordPress support questions.

Why has my WordPress website stopped working?
WordPress sites can stop working for several reasons including plugin conflicts, failed updates, PHP version incompatibilities, corrupted database tables, or exhausted server memory. The most common cause we see is a plugin or theme update that conflicts with another component. We diagnose the root cause precisely before making any changes, so nothing gets worse before it gets better.
How much does WordPress support and repair cost in the UK?
It depends whether you already know what's wrong. If you do, our ad hoc repair is £45 per hour with no diagnostic fee — you only pay for the work. If you're not sure, our No Fix No Fee option includes a free diagnosis and a flat £75 charge only if we fix it — £0 if we can't. For ongoing sites, our monthly support plan at £199/month includes 5 hours and same-day response.
How long does it take to fix a broken WordPress site?
Most WordPress issues are diagnosed within 2–4 hours and resolved within one business day. Complex problems such as database corruption or custom plugin conflicts may take 1–2 days. We give you a clear time estimate before any work begins so you know exactly what to expect.
Can you fix a hacked or malware-infected WordPress site?
Yes. We have extensive experience cleaning malware, removing backdoors, and hardening WordPress against future attacks. Our security service includes a full site scan, malware removal, vulnerability patching, and post-cleanup hardening. We also help you understand how the breach occurred to prevent recurrence.
What WordPress versions do you support?
We support all versions of WordPress, including legacy installations that other providers refuse to touch. Whether you are running the latest 6.x release or an older 4.x or 5.x site, we have the expertise to diagnose and fix it. We always recommend upgrading to a supported version after stabilising your site.
Do I need to give you access to my hosting to fix my site?
In most cases, yes — WordPress repairs typically require access to your hosting control panel, FTP/SFTP, and your WordPress admin dashboard. We treat your credentials with strict confidentiality and recommend changing passwords after our work is complete. We will explain exactly what access we need before we begin.
What is the difference between WordPress.com and WordPress.org?
WordPress.com is a hosted service that limits your control over your own site and restricts plugins. WordPress.org refers to the self-hosted, open-source software you install on your own web hosting — this is what the vast majority of business websites use. We specialise in self-hosted WordPress.org installations.
How will I know when my WordPress website has been fixed?
We provide a clear written summary of everything we diagnosed and every change we made once the work is complete. You will be able to see your site working in your browser, and we remain available for follow-up questions for 7 days after the fix at no extra charge.
Here's exactly what happens when you get in touch — click to collapse

Six-Step Process to Get Your Site Running Again

  1. Get in touch

    Call Jonathan directly or fill out the contact form and tell us what's happening with your site.

  2. Free phone diagnosis

    We talk it through, identify the likely cause, and agree the right approach and cost upfront — Ad Hoc, Monthly Support, or No Fix No Fee.

  3. Sign a simple confidentiality agreement

    Before any access changes hands, you'll receive a short, plain-English agreement (see the sample below) confirming we'll keep everything confidential and delete your details once we're done.

  4. Share access

    You provide login details to WordPress and/or your hosting control panel — only what's needed for the job.

  5. We fix it

    We diagnose and resolve the issue, or let you know straight away if it's outside what's agreed, with options to proceed.

  6. Full breakdown & confirmation

    You receive a clear written summary of what was wrong, what we did, time taken, and any recommendations — plus confirmation that your login details have been deleted.

Sample confidentiality agreement

Here's an example of the short, plain-English agreement you'll receive before any access changes hands:

CONFIDENTIALITY AGREEMENT

Between Micro Update Ltd (Company No. 02113375), Pine Villa, Wolborough Close, Newton Abbot, Devon, TQ12 1HR ("Micro Update") and [Customer Name] ("the Customer")

Micro Update agrees that:

  1. Any login details, files, or data shared by the Customer will be used only to diagnose and fix the agreed issue — nothing more.
  2. Nothing will be copied, shared with any third party, or kept any longer than necessary to complete the work.
  3. All login details will be permanently deleted once the work is confirmed complete.
  4. Anything seen or accessed during the work will be kept strictly confidential.
  5. The Customer will be kept informed of progress throughout.

Signed for Micro Update Ltd: ___________________   Date: ___________

Signed by the Customer: ___________________   Date: ___________

Get In Touch

Let's Fix Your WordPress Site

📞 Call Us

07976 946 060

✉️ Email

support@microupdate.co.uk

📍 Service Area

Serving businesses across the United Kingdom

Free, friendly advice — call us today